Community Solar Consolidated Billing: An Exploration of Implementation and Alternatives
The report presents an analysis of the considerations, costs, and benefits surrounding the implementation of utility consolidated billing in community solar programs while also exploring alternatives to achieve similar benefits in its absence. Consolidated billing simplifies the billing process for customers by combining all charges and credits associated with electricity service and community solar subscriptions into a single bill. The potential benefits of consolidated billing implementation include increased transparency, improved customer experience, and ultimately increased retention rates and decreased subscriber acquisition costs. Currently, community solar subscribers often receive two separate bills - one from the utility and one from a third-party community solar provider - potentially causing confusion. Consolidated billing seeks to resolve this by offering a unified bill, which, while beneficial to numerous stakeholders, presents administrative, technical, and financial hurdles that utilities and program administrators must address.