Upset Recovery Human Factors
Accident and incident analyses as well as industry group concerns and recommendations have justified taking a second look at proficiency standards related to upset recovery training and performance. Quite a number of factors and theories have been suggested-- leading the NASA Aviation Safety Program to reconsider manual handling skills in highly automated aircraft particularly in conditions that can potentially lead to Loss of Control events. Our team of Subject Matter Experts (SMEs) first identified 76 Basic Recovery Skills that were important for effective crew response under five different anomaly conditions. In addition to manual handling skills, the skill set included knowledge and cognitive skills, as well as decision making and management skills. Advanced Recovery Skills were identified by combining skills, integrating with crew resource management skills, and developing heuristics for decision making.Using the Advanced Recovery Skill set, the SMEs then developed a generic process flow starting from the problem discovery phase (e.g., identifying an anomaly) through the decision making and management phase (e.g., assessing response options), through the recovery phase (e.g., controlling the aircraft). The generic process flow was refined by testing it against six additional scenarios. The next part of the project was to develop an approach for assessing and revising a generic training curriculum (we used an operators Advanced Qualification Program (AQP) as a framework). Although many of the Basic and Advanced Recovery Skills could be found in the Job Task Listing, they were not always structured or combined in the most effective way. Recommendations were developed for assessing relevant aspects of the Job Task Listing and Continuing Qualification curriculum so that the more comprehensive set of Upset Recovery skillsincluding Human Factors--could be trained and assessed in the most appropriate and effective context. The existing AQP methodology provides a natural way to insert targeted Upset Recovery skills into its system of proficiency objectives, training devices, training activities, and ultimately, into the event sets of a simulator training scenario.