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Thinking Beyond the Default User: The Impact of Gender, Stereotypes, and Modality on Interpretation of User Needs
Throughout the mechanical design process, designers, the majority of whom are men, often fail to consider the needs of women, resulting in consequences ranging from inconvenience to increased risk of serious injury or death. Although these biases are well studied in other fields of research, the mechanical design field lacks formal investigation into this phenomenon. In this study, engineering students (n = 301) took a survey in which they read a Persona describing a student makerspace user and a Walkthrough describing the user’s interaction with the makerspace while completing a project. During the Walkthrough, the user encountered various obstacles or Pain Points. Participants were asked to recall and evaluate the Pain Points that the user encountered and then evaluated their perceptions of the makerspace and user. Furthermore, the independent variables under investigation were the gender of the user Persona (woman, gender-neutral, or man), the Walkthrough room case (crafting or woodworking makerspace), and the modality of the Persona and Walkthrough (text- or audio-based). Results showed that participants from the Text-based modality were better able to recall Pain Points compared to participants from the Audio-based modality. Pain Points were assessed as more severe when they impacted women users, potentially stemming from protective paternalism. In addition to finding that the gender of a user impacted the way a task environment was perceived, results confirmed the presence of androcentrism, or “default man” assumptions, in the way designers view end users of unknown gender. Promisingly, providing user Persona information in an audio modality significantly reduced this bias compared to text-based modalities, indicating that providing richer detail in user personas has the capability to reduce gender bias in designers.
RAVEN Template for Dynamic Representativity Analysis of the High Temperature Test Facility
These slides present a walkthrough of the template that has been developed for using RAVEN to perform representativity analysis using models of the High Temperature Test Facility and the General Atomics Modular High Temperature Gas-cooled Reactor. The presentation provides participants in the HTTF benchmark with a walkthrough on how to use RAVEN for their sensitivity analysis and how to read results from the MHTGR-350 to perform representativity
Usability Evaluation of the Innovation Portal and Integrated Capability Analysis Platform
The usability evaluation of the ICAP and IP tools was conducted as part of the United States (U.S.) Department of Energy (DOE) Light Water Reactor Sustainability (LWRS) ION effort with two evaluators for the Idaho National Laboratory. Many nuclear operations in the United States are facing challenges of increased business, operations, and maintenance costs due to subsidized renewables and natural gas. The commercial NPP industry has looked to other industries to develop methods such as Integrated Operations (IO) to use available technologies to reduce operating costs. One concept for reducing costs that has been developed is the Integrated Operations for Nuclear (ION). A capability Stack model was developed as part of the ION effort to break down information related to People, Technology, Processes, and Governance (PTPG). The Innovation Portal (IP) and Integrated Capability Analysis Platform (ICAP) were created from the Capability Stack model as part of the ION effort to help utilities reduce O&M costs by identifying work reduction opportunities. Two heuristic evaluations and a cognitive walkthrough of the ICAP and IP tools were completed to identify usability issues to further develop the tools for use in the ION effort. Usability issues identified were rated by priority levels and across both tools. The priority levels identified were high (5), medium (11), and low (10). Recommendation were made to help reduce usability issues of the systems and help increase the user response rate of using the systems once they are implemented for utilities. Future work on designs for the IP tool and additional heuristic evaluations and external testing are being developed to continue refinement of the ICAP and IP tools for the ION effort.
Estimating the Contributions to Human Error Probability from the Convolution of the Distribution of Time Available and Time Required
As part of their duties, Human Reliability Analysis must often evaluate if crews in nuclear power plants (NPPs) can complete tasks associated with a human-failure event within time limits. For example, the time required in NPP scenarios is determined by systematic and structured walkthroughs, feasibility studies, recorded times from training exercises, and interviews with experienced operators and experts. Typically, a point estimate is derived for the estimate (mean, maximum, or 95th percentile of time required). Using point-estimate values can mask the risk associated with variability among crews, plant conditions and set-up, environmental conditions, and other impact factors under which these actions are executed. While point estimates for time required and time available have served the industry well, without considering the uncertainty they could lead to biased understanding about the risk. The Integrated Human Event Analysis System - General Methodology (IDHEAS-G) model (developed by the US Nuclear Regulatory Commission, NRC) for human error probability calculates human error probability by summing two probabilities: insufficient time and cognitive error. As such, the model takes a more holistic approach by considering the full distributions for time required and time available to calculate the human error probability because the time available to complete the task is insufficient. In this study, we expand on the work of the NRC and discuss methods for estimating these time considerations. For example, for the time required, the impact of Performance Influencing Factors (PIFs) on the distribution was divided into impacts that are aleatory in nature, such as crew-to-crew variability, and those that are epistemic (i.e., the PIFs). Starting with the factors that introduce aleatory uncertainty, a first-order distribution was developed from a large set of time required (i.e., NPP task completion times) data for the range of operator actions that occur in the NPP control room under simulated accident conditions. The first-order distribution can then be adjusted to account for epistemic uncertainty using research associated with the impact of applicable PIFs on the time required. We also develop guidance for analysts to address the probability distributions for the time available. The guidance we developed on how to estimate time required and time available distributions is based on the identification of pertinent research and data, data analyses, and expert knowledge elicitation.
Total Cost of Vehicle Ownership - Development of Analysis Webtool and Visualization
This report has been created to give an in-depth walkthrough of the functionality of the Total Cost of Operation webtool. The webtool was created to give users the ability to calculate the total cost of owning a vehicle over from the year they bought the vehicle to the end of the vehicles lifetime. This tool was developed using a combination of front-end and back-end technologies. To create the front-end HTML, CSS, and JavaScript were utilized. On the backend PHP is used as a scripting language with a database powered by MySQL. Through a combination of these technologies, a fully featured well developed webtool was created allowing users to view a cost breakdown of vehicle ownership over the lifetime of that vehicle.
SD-WAN Evaluation Criteria for a Defense Information Systems Network Expeditionary Customer Edge
The Defense Information Systems Agency (DISA) has identified a service provision gap midway between the capacity and capability of a Defense Information Systems Network (DISN) transport Edge Points of Presence (POP) and U.S. Department of Defense (DoD) Enterprise Classified Travel Kit (DECTK). Some deployed force 100-user Tactical Operations Centers are in field locations far removed from the DISN transport core, in challenging environmental conditions with limitations on space, weight, power, and cooling for network equipment. As part of a multi-phase project, Pacific Northwest National Laboratory (PNNL) will gather and analyze requirements, design, develop, prototype, and test a miniaturized and ruggedized DISN Customer Edge POP scaled to support approximately 100 users in a field Tactical Operations Center. An Expeditionary Customer Edge (ECE) will be more suitable for field deployment than a DISN transport Edge POP, using ruggedized hardware and network function virtualization (NFV) to operate in challenging field environmental conditions, plus reduce weight, power, and cooling requirements. A key enabling technology for ECE is Software Defined Wide Area Networking (SD-WAN). This document provides: • A brief overview of SD-WAN use cases and how they apply to ECE • How SD-WAN technology compares to existing networks like DISN that use Optical Transport Networking (OTN) and Multiprotocol Label Switching (MPLS) • SD-WAN functional requirements relevant to ECE • A description of an ECE Virtual Prototype, including simulated wide area network paths and a DISN-representative implementation of MPLS, in Cisco Modeling Labs • Detailed network flow walkthroughs • Evaluation criteria based on ECE-relevant SD-WAN functional requirements Finally, an appendix provides an informal evaluation of Speedify—a commercial retail Virtual Private Network service—against the ECE SD-WAN evaluation criteria.
User Guide to the Facility Cybersecurity Framework Internet of Things (IoT) Self-Assessment
The FEMP Facility Cybersecurity Framework (FCF) Internet of Things (IoT) Self-Assessment is a comprehensive tool aimed at illuminating the foggy domains of IoT and Industrial Internet of Things (IIoT) security. The assessment was developed using insights from recognized standards and guidelines to identify, address, and mitigate the challenges posed by the massive surge of interconnected devices. The FCF IoT Self-Assessment was created using the knowledge from established National Institute of Standards and Technology (NIST) publications such as NIST SP 800-53, NIST SP 800-213, and NIST Cybersecurity Framework (CSF). Additionally, integrating NIST SP 800-213A IoT Device Cybersecurity Guidance for the Federal Government ensures federal agencies are equipped with specific IoT security insights. This user guide has been developed to facilitate a thorough understanding of the tool. As users delve into the assessment, the guide offers a clear navigation walkthrough, report generation, and interpretation of the report.
Customizable Technical Specifications for Lithium-Ion Battery Storage Projects
Learn how to navigate the FEMP Lithium-ion Battery Storage Technical Specifications, a key resource for federal agencies developing onsite energy storage projects. This webinar, led by technical experts, will provide a step-by-step walkthrough of the specifications, supplemented with a real-world case study. Gain practical insights to support successful battery storage project development and implementation.
Microgrid Procurement Checklist Training: Part 1
Learn how to navigate the Microgrid Procurement Checklist, a key resource for federal agencies developing microgrid projects. This first session will provide a step-by-step walkthrough of the checklist, helping participants understand its structure, key tasks, and how to apply it in project planning.
Tracking and Protecting High-Value/High-Visibility Assets
Pacific Northwest National Laboratory’s (PNNL’s) Independent Oversight (IO) office led an assessment to evaluate PNNL’s approach to tracking and protecting high-value/high-visibility assets. The approach used by the assessment team included a review of requirements (including records), staff interviews, on-site and virtual walkthroughs of lab spaces, review of data, and the development of three separate workflows to capture PNNL’s current practices in the areas of controlled substances, select toxins, and precious metals. Summary results are provided within the report, including all findings and opportunities for improvement (OFIs).
Systematization of Password Manager Use Cases and Design Paradigms
Despite efforts to replace them, passwords remain the primary form of authentication on the web. Password managers seek to address many of the problems with passwords by helping users generate, store, and fill strong and unique passwords. Even though experts frequently recommend password managers, there is limited information regarding their usability. To aid in designing such usability studies, we systematize password manager use cases, identifying ten essential use cases, three recommended use cases, and four extended use cases. We also systematize the system designs employed to satisfy these use cases, designs that should be examined in usability studies to understand their relative strengths and weaknesses. Finally, we describe observations from 136 cognitive walkthroughs exploring the identified essential use cases in eight popular managers. Ultimately, we expect that this work will serve as the foundation for an explosion of new research into the usability of password managers.
Simple Wins: Driving Effective Implementation of Energy Efficiency Projects
Small- and medium-sized manufacturers (SMMs) in the United States, making up over 98% of manufacturing firms, account for 48.3% of the sector’s energy consumption. Despite access to energy assessments and technical resources, such as those from the US Department of Energy’s Better Plants program and Industrial Training and Assessment Centers, implementation rates for identified energy-saving measures remain lower than expectations, averaging 47%. Some barriers were identified by other researchers as limited workforce capacity, inadequate training, and time constraints hinder progress. This article studied the development of customized checklists together with the energy assessment report as a practical solution to improve implementation rates for energy efficiency projects among SMMs. The framework for the checklists was grounded in five principles: short, precise, actionable, relevant, and codeveloped (SPARC). A case study of a 500,000-squarefoot SMM demonstrates how tailored checklists targeting significant energy users—such as heating, ventilating and air conditioning (HVAC), lighting, and compressed air systems for this facility—can simplify the process for staff to do facility walkthroughs to monitor best practices and track the progress of energy efficiency project implementation.
Heuristic Evaluation Methods Applied to a Predictive Maintenance Chatbot
The need for an accessible iterative approach for evaluating prospective artificial intelligence (AI)/ML based technologies in the nuclear industry is needed, given the nature of algorithms and rapid advancements. This paper explores existing heuristic design principles for user-centered design and evaluates them based on their relevancy and usefulness for evaluating AI/ ML based technologies. Researchers at the Idaho National Laboratory (INL) have developed a machine learning software application called VIsualization for PrEdictive maintenance Recommendation (VIPER), which is used to help users understand and engage with the tool to learn more about work orders, data used, predictive maintenance, and machine learning (ML) algorithms. Early user research studies used to access VIPER’s technology readiness level have occurred; however, there is room for further improvement of the software through heuristic evaluations along with other methods and user testing. This work describes the applicability of heuristic evaluation methods and cognitive walkthroughs to help ensure human readiness for prospective AI/ ML based applications, using VIPER as a candidate use case. This work supports industry in ensuring that prospective AI/ML based technologies are usable and useful for plant personnel at nuclear power plants, ultimately leading to their safe, reliable, and efficient use.
Heuristic Evaluation Methods Applied to a Predictive Maintenance Chatbot
The need for an accessible iterative approach for evaluating prospective artificial intelligence (AI)/ML based technologies in the nuclear industry is needed, given the nature of algorithms and rapid advancements. This paper explores existing heuristic design principles for user-centered design and evaluates them based on their relevancy and usefulness for evaluating AI/ ML based technologies. Researchers at the Idaho National Laboratory (INL) have developed a machine learning software application called VIsualization for PrEdictive maintenance Recommendation (VIPER), which is used to help users understand and engage with the tool to learn more about work orders, data used, predictive maintenance, and machine learning (ML) algorithms. Early user research studies used to access VIPER?s technology readiness level have occurred; however, there is room for further improvement of the software through heuristic evaluations along with other methods and user testing. This work describes the applicability of heuristic evaluation methods and cognitive walkthroughs to help ensure human readiness for prospective AI/ ML based applications, using VIPER as a candidate use case. This work supports industry in ensuring that prospective AI/ML based technologies are usable and useful for plant personnel at nuclear power plants, ultimately leading to their safe, reliable, and efficient use. PowerPoint for conference that was reviewed in PRS and LRS PRS/CON-25-05379 and INL/CON-25-82946