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Cross, E. M.

Publications and source records attributed to Cross, E. M..

Evaluating a Scientific and Technical Information program - The user perspective

The project concerned with the evaluation of the Scientific and Technical Information (STI) program of the NASA Langley Research Center utilizes both survey research and system analysis techniques, includes all elements of the STI program, discloses the strengths and weaknesses of the STI program, and identifies ways in which the program could be modified to improve its overall efficiency and effectiveness. Phase I of the project employed survey research to assess the adequacy of the Langley STI program in meeting the information needs of Langley engineers and scientists. The results of the user survey provided information to aid management in choosing the services and processes which are likely to produce a high degree of user satisfaction and the most efficient use of resources.

Pinelli, T. E.

User input and program assessment - An evaluation of the NASA Langley Scientific and Technical Information Program

An evaluation of the scientific and technical information (STI) program of the Langley Research Center has been conducted, including surveys of both internal and external patrons. Questions included the perceived prestige of the Center's publications, the adequacy of Langley technical reports, and the use of selected NASA STI products and services. The internal and external profiles proved to be very similar, and the results indicated that the Langley STI program is meeting the information needs of both populations. A number of areas for increasing user satisfaction were identified.

Pinelli, T. E.

A review and evaluation of the Langley Research Center's scientific and technical information program. Results of phase 1: Knowledge and attitudes survey, LaRC research personnel

The effectiveness of the Langley STI program was assessed using feedback obtained from Langley engineers and scientists. A survey research procedure was conducted in two stages. Personal interviews with 64 randomly selected Langley engineers and scientists were used to obtain information for questionnaire development. Data were then collected by means of the questionnaire which covered various aspects of the Langley STI program, utilized both open and closed ended questions and was pretested for finalization. The questions were organized around the six objectives for Phase 1. The completed questionnaires were analyzed. From the analysis of the data, recommendations were made for improving the Langley STI program.

Pinelli, T. E.