Evaluating a Scientific and Technical Information program - The user perspective

Abstract

The project concerned with the evaluation of the Scientific and Technical Information (STI) program of the NASA Langley Research Center utilizes both survey research and system analysis techniques, includes all elements of the STI program, discloses the strengths and weaknesses of the STI program, and identifies ways in which the program could be modified to improve its overall efficiency and effectiveness. Phase I of the project employed survey research to assess the adequacy of the Langley STI program in meeting the information needs of Langley engineers and scientists. The results of the user survey provided information to aid management in choosing the services and processes which are likely to produce a high degree of user satisfaction and the most efficient use of resources.