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Eric T Chancey

Publications and source records attributed to Eric T Chancey.

At least 19 records

Vertiport Management from Simulation to Flight: Continued Human Factors Assessment of Vertiport Operations

The Urban Air Mobility concept envisions a new future for transportation in urban environments, primarily focused around vertiport operations. A vertiport refers to an identifiable ground or elevated area used for the vertical takeoff and landing of an aircraft. One critical role within vertiport operations that has been proposed but is under-researched is the vertiport manager. The vertiport manager is expected to manage the ground-to-air operations at the vertiport, but their precise responsibilities, tasks, and challenges are currently undefined. The High Density Vertiplex Subproject at NASA is responsible for developing and testing technologies, concepts, and architectures that will support the infrastructure needed for terminal environments around vertiports. Our previous work investigated ground control station operators performing simulated and live flight operations within a remote operations environment. In the current study, we extended from our previous work to explore the role of a vertiport manager. Specifically, we investigated five participants serving as a vertiport manager across both simulated and live flight operations. We performed multiple knowledge elicitation techniques, a thematic content analysis of qualitative data, and naturalistic observations to create a list of insights, design and training recommendations, and a simplified cognitive task diagram of the vertiport manager’s primary task. Findings from this study are discussed within the context of the current debate on the degree to which this role should be automated. A third alternative is suggested to allow a human vertiport manager to be successful by teaming with increasingly autonomous systems, designing the role to improve safety and efficiency of Urban Air Mobility operations.

AAM↗

A Meta-Analytic Approach to Investigating the Relationship Between Human-Automation Trust and Attention Allocation

Trust and attention allocation are pivotal determinants in human-automation interaction. However, there are scarce empirical findings regarding the relationship between trust and attention allocation. Observations from our previous work suggested there may be a negative correlation between trust in automation and eye movement towards automation, though no formal analysis of these data had been conducted to quantify this relationship. The present meta-analysis examined the relationship between three dimensions of trust in automation (performance, process, and purpose) and visual attention allocation to the automation. Specifically, we applied Cumming’s (2014) meta-analysis technique to combine evidence across three experiments. Results indicated a negative correlation between trust in automation and visual sampling of the automated system monitoring task for performance-based trust, but not for process- or purpose-based trust. These findings suggest that operators scanned the automation’s behavior less frequently when indicating higher performance-based trust towards the automation.

Human-Autonomy Teaming (HAT)↗

A Remote Vehicle Operations Center’s Role in Collecting Human Factors Data

The National Aeronautics and Space Administration is supporting research to develop a prototype remote vehicle operations center at Langley Research Center to explore current and future advanced air mobility operations using small unmanned aerial systems vehicles as surrogates for future, larger-scale passenger carrying vehicles. Data collected within the Remote Operations for Autonomous Missions (ROAM) Unmanned Aerial Systems (UAS) Operations Center will be used to explore different roles and responsibilities of remote operators managing multiple autonomous vehicles, with the goal of exploring human-autonomy teaming concepts that enable m:N operations (i.e., m operators managing N vehicles). ROAM has developed into a world-class research, development, and technology (RD&T) environment that can support both the collection of human factors data and the command and control of remote vehicles in beyond visual line of sight conditions. Presented in this paper is an overview of ROAM, with a focus on the design components that support human factors data collection and a review of initial usability results of the facility.

Human factors↗

A Remote Vehicle Operations Center’s Role in Collecting Human Factors Data

The National Aeronautics and Space Administration is supporting research to develop a prototype remote vehicle operations center at Langley Research Center to explore current and future advanced air mobility operations using small unmanned aerial systems vehicles as surrogates for future, larger-scale passenger carrying vehicles. Data collected within the Remote Operations for Autonomous Missions (ROAM) Unmanned Aerial Systems (UAS) Operations Center will be used to explore different roles and responsibilities of remote operators managing multiple autonomous vehicles, with the goal of exploring human-autonomy teaming concepts that enable m:N operations (i.e., m operators managing N vehicles). ROAM has developed into a world-class research, development, and technology (RD&T) environment that can support both the collection of human factors data and the command and control of remote vehicles in beyond visual line of sight conditions. Presented in this paper is an overview of ROAM, with a focus on the design components that support human factors data collection and a review of initial usability results of the facility.

Human factors↗

Designing and Training for Appropriate Trust in Increasingly Autonomous Advanced Air Mobility Operations: A Mental Model Approach: Version 1

To enable effective human-autonomy teaming (HAT) in Advanced Air Mobility (AAM) operations, the current paper presents a theoretical framework to design and train for appropriate trust in automation. The novel contribution of this work resides in connecting the construct of trust to mental models and showing how this method could be used to enable emerging HAT concepts such as Adaptive Trust Calibration. To contextualize this framework, in section 2 we discuss simplified vehicle operations (SVO) and remote vehicle operations (RVO), which are leading operational concepts within AAM. In section 3 we describe our perspective on automation and increasingly autonomous systems and present a brief discussion on human-automation interaction and human-autonomy teaming. In section 4 we provide a detailed discussion on the construct of trust in automation. In section 5 we present a framework that associates mental models with trust through principles of transparent design. Finally, in section 6 we present three descriptive models for designing and training for appropriate trust in increasingly autonomous systems.

Human-Autonomy Teaming↗

Designing for Advanced Aerial Mobility: Human-Autonomy Teaming and In-Time System-Wide Safety Assurance

The continued growth of aviation shall require new innovative technologies and operational concepts to meet the ever-increasing demands on air transportation. The NASA Advanced Air Mobility (AAM) project focuses on emerging aviation markets, such as Urban Air Mobility (UAM). UAM is defined as “...a safe and efficient system for air passenger and cargo transportation within an urban area. It is inclusive of small package delivery and other urban unmanned aerial system services and supports a mix of onboard/ground-piloted and increasingly autonomous operations” ([1]). The AAM project emphasizes technology development and validating system-level concepts and solutions in coordination with other NASA Aeronautics Research Mission Directorate (ARMD) projects to enable UAM metro- and micro-plex vertiport and airspace concepts of operations. The NASA AAM research portfolio includes the concepts of Remote Supervisor-in-Command (RSC) and Fleet and Airspace Manager (FAM) as possible human roles for consumer fleet providers. NASA research in RSC is focused on development of guidelines and standards for remote pilots/operators passively and actively controlling a large fleet of autonomous aircraft. For FAM, flight and ground system concepts and technologies to enable high density homogeneous operations at increased scale from vertiport(s), and coordination with other humans in the systems (e.g., UAM urban airspace manager, Air Traffic Control) are key research areas. The envisioned UAM operations are posited to require autonomous systems to enable functions ranging from fleet and resource management to vehicle control. Although automation has become increasingly sophisticated and ubiquitous in civil aviation, autonomy represents a significant evolution in automation, which has generally been limited in functional scope and capability. As autonomy takes on increasing responsibilities, humans and machines will be required to work together in new and different ways [2], rather than traditional design approaches focused on how machines (i.e., autonomy) can do the work of people. The emerging field of human-autonomy teaming (HAT) represents a comprehensive and prioritized research-driven approach to enable the success of future emerging aviation market applications through capabilities and principles that facilitate humans and machine working and thinking better together. The NASA Transformational Tools and Technologies (TTT) Autonomous System (AS) Sub-project was created to assist with the transition into higher levels of autonomy to enable new modes of air transportation, such as UAM. TTT-AS has identified HAT as a key research need to enable UAM while maintaining today’s ultra-safe aviation system safety levels. The latter challenge has been taken up by the NASA System-Wide Safety (SWS) Project, which recognizes that aviation safety, as it evolves, shall require new ways of thinking about safety to include integration of a wide-range of existing and new safety systems and practices, enhanced tools and technologies, increased access to data and data fusion, improved data analysis capabilities, enhanced in-time risk monitoring and detection, hazard prioritization and mitigation, safety assurance decision-support, and in-time integrated system analytics [3].The operational concept of UAM represents a variety of work that has been termed, “work-as-imagined” to characterize the idea that how people think that work is done and how work is actually done are often not the same [4]. To ensure design success and system safety, looking at “work-as-done” provides a comparative approach toward UAM concept and technology design through examination of corresponding analogs found today in aviation (e.g., on-demand operations) and other transportation domains (e.g., port operations). The paper shall discuss various alternative applications with specific focus on airline operation center (AOC) operations, and unmanned aerial system (UAS) command-and-control to inform scaled-versions of FAM and RSC, respectively, and with consideration of the national airspace system contextual environment. The tenets and principles of the HAT field and current NASA research efforts under the TTT-AS sub-project shall also be described. Finally, the SWS sub-project efforts to develop In-Time System-Wide Safety Assurance (ISSA) and In-Time Safety Management Systems (IASMS) are discussed in terms of how “in-time” safety assurance may be conceptualized for the on-demand mobility air taxi “work-as-imagined” operational concept [5]. As part of this effort, concepts from the emerging field of resilience engineering, are being studied. Traditional approaches to aviation safety have focused on what can go wrong and how to prevent it. Another approach to thinking about system safety should reflect not only “avoiding things that go wrong” (protective safety) but also “ensuring that things go right” (productive safety), that enables a system to exhibit the resilient performance [6] necessary for the success of the future aviation system emerging concepts of operations. The paper shall describe efforts focused on how productive safety and resilience may enable a more complete approach to system safety thinking and design of ISSA and IASMS for UAM. Future directions and research needs shall also be discussed.

resilience↗

Enabling Advanced Air Mobility Operations through Appropriate Trust in Human-Autonomy Teaming: Foundational Research Approaches and Applications

Emerging Advanced Air Mobility(AAM)operations will be enabled by increasingly autonomous systems, requiring technologies to take on more responsibilities and fundamentally altering traditional human-automation interaction paradigms. The growing reliance on higher levels of automation will necessitate research to identify capabilities and principles that facilitate humans and machines working and thinking better together, i.e., human-autonomy teaming (HAT). Trust is an inherent requirement in effective teams because when members work interdependently, those agents (human, automation) must be willing to accept a level of risk to rely upon each other to reach goals and contribute to team tasks. This work provides an initial approach to enabling AAM operations through appropriate trust within HAT. The main contributions of this approach resides in connecting the construct of trust to mental models. Using the outlined mental model approach, we propose novel HAT strategies, such as Adaptive Trust Calibration, and preview planned research activities derived from this approach. Additionally, we propose several practical applications that can currently be employed by AAM development communities.

Eric T Chancey↗

Evaluation of a Remote Data Collection Method to Study Human-Automation Interaction and Workload

Technological advances have increased the automation of Uncrewed Aerial Vehicles, allowing human operators to manage multiple vehicles at a high-level without the need to understand low-level system behaviors. Previous laboratory studies have explored the relationship between reliability, trust, use of automation and the effects of number of vehicles under supervision on subjective workload. Due to the limitations resulting from the COVID-19 pandemic, in-person laboratory studies are not always possible. Therefore, this work aimed to investigate if remote data collection alternatives, such as Amazon’s Mechanical Turk, can provide comparative results as those obtained in laboratory settings. A study was conducted in the context of small drone operations. As expected, higher reliability led to higher trust ratings and the inclusion of more vehicles led to higher workload. In contrast, reliability unexpectedly had no effect on intention to use the automation. Though these results were encouraging, several limitations were identified.

trust↗

Eye Glance Behaviors of Ground Control Station Operators in a Simulated Urban Air Mobility Environment

Research into concepts such as advanced air mobility (AAM) and urban air mobility (UAM) offers an opportunity for successfully and safely adding new classes of vehicles into the National Airspace System. However, a need exists for research into the human factors associated with these concepts. In this paper, we evaluate the gaze behaviors of three remote ground control station operators (GCSOs) conducting simulated UAM operations. The participants monitored and controlled an unmanned aircraft system (UAS) from pre-flight to landing using ground control station (GCS) software across nine scenarios within a remote UAS operations center at NASA Langley Research Center (LaRC). As this work was exploratory, descriptive statistics were calculated to provide some initial insight into GCSO gaze patterns associated with the GCS display. Scenarios that required the operator to directly interact with an airspace scheduling system off-screen resulted in fewer on-screen glances than scenarios that did not include direct interactions with the off-screen system. After investigating several areas of interest (AOIs) within the GCS display, participants primarily viewed three AOIs: the map, vehicle status, and operations checklist. The results yielded several GCS design and operational improvement recommendations to include: (a) adding altitude information to the vehicle icon, (b) adding additional traffic information, and (c) including additional GCS training, to reduce the need to scan an operations checklist, which would allow allocation of visual attention towards other AOIs.

Urban Air Mobility↗