Techniques of subjective workload assessment - A comparison of two methodologies

Abstract

With increasing complexity of systems, evaluation techniques based on close examination of an operator's performance become more and more difficult to perform, and it is much easier to base on evaluation of a workload on the opinion of the operator involved in performing the task. The present paper has the objective to compare two of the general subjective workload assessment techniques which have been developed. One of these techniques, the Subjective Workload Assessment Technique (SWAT), has been developed primarily at the USAF Aerospace Medical Research Laboratory for use in cockpit environments. The second technique, the NASA weighted-bipolar technique, is a development tool to examine the underlying relationships among many factors. One of the two goals of the study is concerned with the general validity of subjective workload assessments, while, according to the second goal, any particular strengths or weaknesses with respect to either of the two techniques are to be observed. It is concluded that both techniques appear to be worthwhile.