Strategic behavior, workload, and performance in task scheduling

Abstract

Scheduling theory is proposed as a normative model for strategic behavior when operators are confronted by several tasks, all of which should be completed within a fixed time span, and when they are free to choose the order in which the tasks should be done. Three experiments are described to investigate the effect of knowing the correct scheduling rule on the efficiency of performance, subjective workload, and choice of strategy under different conditions of time pressure. The most potent effects are from time pressure. The reasons for the weak effect of knowing the rules are discussed, and implications for strategic behavior, displays, and decision aids are indicated.