Knowledge Engineering for Preservation and Future use of Institutional Knowledge

Abstract

This Project has two main thrusts-preservation of special knowledge and its useful representation via computers. NASA is losing the expertise of its engineers and scientists who put together the great missions of the past. We no longer are landing men on the moon. Some of the equipment still used today (such as the RL-10 rocket) was designed decades ago by people who are now retiring. Furthermore, there has been a lack, in some areas of technology, of new projects that overlap with the old and that would have provided opportunities for monitoring by senior engineers of the young ones. We are studying this problem and trying out a couple of methods of soliciting and recording rare knowledge from experts. One method is that of Concept Maps which produces a graphical interface to knowledge even as it helps solicit that knowledge. We arranged for experienced help in this method from John Coffey of the Institute of Human and Machine Technology at the University of West Florida. A second method which we plan to try out in May, is a video-taped review of selected failed missions (e.g., the craft tumbled and blew up). Five senior engineers (most already retired from NASA) will, as a team, analyze available data, illustrating their thought processes as they try to solve the problem of why a space craft failed to complete its mission. The session will be captured in high quality audio and with at least two video cameras. The video can later be used to plan future concept mapping interviews and, in edited form, be a product in itself. Our computer representations of the amassed knowledge may eventually, via the methods of expert systems, be joined with other software being prepared as a suite of tools to aid future engineers designing rocket engines. In addition to representation by multimedia concept maps, we plan to consider linking vast bodies of text (and other media) by hypertexting methods.