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NASA NTRS · 20210004584

Mission Operations and Command Assurance: Flight Operations Quality Improvements

Witkowski, Mona M.·Potts, Sherrill S.·Kazz, Sheri L.·Bruno, Kristin J.·Welz, Linda L.
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Abstract

Mission Operations and Command Assurance (MO&CA) is a Total Quality Management (TQM) task on JPL projects to instill quality in flight mission operations. From a system engineering view, MO&CA facilitates communication and problem-solving among flight teams and provides continuous process improvement to reduce risk in mission operations by addressing human factors. The MO&CA task has evolved from participating as a member of the spacecraft team to an independent team reporting directly to project management and providing system level assurance. JPL flight projects have benefited significantly from MO&CA's effort to contain risk and prevent rather than rework errors. MO&CA's ability to provide direct transfer of knowledge allows new projects to benefit from previous and ongoing flight experience.

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Witkowski, Mona M., Potts, Sherrill S., Kazz, Sheri L., Bruno, Kristin J., Welz, Linda L.. 1993-08-03. Mission Operations and Command Assurance: Flight Operations Quality Improvements. https://ntrs.nasa.gov/citations/20210004584

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