Minimizing Error Potential Using Computer Applications - 18498

Abstract

Many Savannah River Site (SRS) liquid waste facility operations depend upon repetitive engineering calculations and operator actions. Although these calculations and actions are formalized in technical reports and paper procedures, they can still be vulnerable to data entry errors, calculation errors, equipment alignment errors, and occasional changes caused by different people performing these activities. Savannah River Remediation (SRR) is using computer automation to reduce these error precursors by standardizing repetitive calculations and by performing plant alignment checks for repetitive operation processes. Data entry can be automated, calculation methodologies can be standardized, and computers can check to see that predefined plant conditions exist before equipment operation. In addition to improving quality, the time required for these activities to generate technical reports, to perform independent reviews, and to perform equipment alignment checks can be significantly reduced. In the case of operator-performed calculations, error precursors involve distractions that can occur over a multi-page paper procedure, confusing displays and controls from equipment, mathematical errors, complacency, and unfamiliarity with the procedure among many others. Repetitive engineering calculations suffer from similar error precursors and are often compounded by high workloads, lack of proficiency, lack of standard methodology, mental shortcuts, and biases. Web-based computer applications can eliminate many of these precursors through standardization. Calculation methods are fixed, inputs are fixed, and computer checks can highlight potentially wrong inputs and outputs. Automated calculations are performed almost instantaneously once input is provided. Operators and engineers can spend more time focusing on the results than on the process to achieve the results. Similarly, when operators use repetitive procedures involving equipment manipulation, the same error precursors apply. Automated operation sequences and equipment checks can be programmed into the distributed control system to provide standard operating processes that reduce and eliminate error precursors. This paper describes how SRR incorporates Human Performance Improvement (HPI) principles when automating calculations and operation processes. Computer applications will be reviewed in detail, highlighting the software development life-cycle that includes requirements gathering, prototyping, design, development, testing, and implementation. (authors)