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Search indexed NASA NTRS and DOE OSTI research on propulsion, heat transfer, battery materials and energy systems. Follow report and document links to the original sources.

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All sourcesNASA NTRSDOE OSTI
NASA NTRS2004

Dissemination of information about the technologies of the Vision Research Lab through the World Wide Web

The Vision Research Lab at NASA John Glenn Research Center is headed by Dr. Rafat Ansari. Dr. Ansari and other researchers have developed technologies that primarily use laser and fiber optics to non-invasively detect different ailments and diseases of the eye. One of my goals as a LERCIP intern and ACCESS scholar for the 2004 summer is to inform other NASA employees, researchers and the general public about these technologies through the development of a website. The website incorporates the theme that the eye is a window to the body. Thus by investigating the processes of the eye, we can better understand and diagnosis different ailments and diseases. These ailments occur in not only earth bound humans, but astronauts as well as a result of exposure to elevated levels of radiation and microgravity conditions. Thus the technologies being developed at the Vision Research Lab are invaluable to humans on Earth in addition to those astronauts in space. One of my first goals was to research the technologies being developed at the lab. The first several days were spent immersing myself in the various articles, journals and reports about the theories behind Dynamic Light Scattering, Laser Doppler Flowmetry, Autofluoresence, Raman Spectroscopy, Polarimetry and Oximetry. Interviews with the other researchers proved invaluable to help understand these theories as well gain hands on experience with the devices being developed using these technologies. The rest of the Vision Research Team and I sat down and discussed how the overall website should be presented. Combining this information with the knowledge of the theories and applications of the hardware being developed, I worked out different ideas to present this information. I quickly learned Paint Shop Pro 8 and FrontPage 2002, as well as using online tutorials and other resources to help design an effective website. The Vision Research Lab website incorporates the anatomy and physiology of the eye, different diseases that affect the eye and the technologies being develop at the lab to help diagnosis these diseases. It also includes background information on Dr. Ansari as well as other researchers involved in the lab and it includes segments on patents, awards and achievements. There are links to help viewers navigate to internal and external websites to further investigate different ideas and hrther understand the implications of these technologies at being developed.

Dorais, Christopher M.↗
NASA NTRS2012

Correction to "Influence of Dust and Black Carbon on the Snow Albedo in the NASA Goddard Earth Observing System Version 5 Land Surface Model"

The website information describing the forcing meteorological data used for the land surface model (LSM) simulation, which were observed at an Automated Meteorological Station CAWS) at the Sapporo District Meteorological Observatory maintained by the Japan Meteorological Agency (JMA), was missing from the text. The 1-hourly data were obtained from the website of Kisyoutoukeijouhou (Information for available JMA-observed meteorological data in the past) on the website of JMA (in Japanese) (available at: http://www.jma.go.jpijmaimenulreport.html). The measurement height information of 59.5 m for the anemometer at the Sapporo Observatory was also obtained from the website of JMA (in Japanese) (available at: http://www.jma.go.jp/jma/menu/report.html). In addition, the converted 10-m wind speed, based on the AWS/JMA data, was further converted to a 2-m wind speed prior to its use with the land model as a usual treatment of off-line Catchment simulation. Please ignore the ice absorption data on the website mentioned in paragraph [15] which was not used for our calculations (but the data on the website was mostly the same as the estimated ice absorption coefficients by the following method because they partially used the same data by Warren [1984]). We calculated the ice absorption coefficients with the method mentioned in the same paragraph, for which some of the refractive index data by Warren [1984] were used and then interpolated between wavelengths, and also mentioned in paragraph [20] for the visible (VIS) and near-infrared (NIR) ranges. The optical data we used were interpolated between wavelengths as necessary.

Yasunari, Teppei J.↗
NASA NTRS2011

AstroBetter: A Blog and Wiki for Professional Astronomers

AstroBetter.com is a multi-contributor blog and wiki website designed for information sharing among professional astronomers. The goal of the site is to increase the productivity of astronomers by creating a centralized location for tips and tools of our multifaceted trade. Our content includes topics related to data reduction and analysis, general computing, writing papers and proposals, giving talks, teaching, career planning, productivity, organization, and diversity and equity in science and education. While we have several contributors, the site is intended to be community driven and we encourage everyone to publish to the wiki, submit guest posts, suggest post ideas, and to comment on blog entries. One of our primary goals is to consolidate and reduce the transient nature of the astronomy community's collective knowledge base by having an active wiki. Currently, the most common way to share astro-centric tools and tips that are not appropriate for a published paper, is to put them on an individual's website. However, the average astronomer's website will have at least four different addresses over the course of their career and only the site owner can edit the content. As a result, information on personal websites goes stale very quickly and deal links to such sites abound. It is our hope that community maintained wikis, such as the one hosted on AstroBetter, will gradually replace the personal website. In this poster we introduce the contributors to AstroBetter, show statistics about our current readership, give excerpts of some of our most popular posts and wiki entries, and show how anyone can add or edit content on the wiki. The goal of this poster is to spread the work about AstroBetter and increase our community of readers and wiki editors, because together, we can AstroBetter.

Rigby, Jane↗
NASA NTRS2013

Education Office Application Design and Development

The content of this project focuses on designing and implementing a new prototype website for the Kennedy Intern Tracking System (KITS). The goal of the new website is to allow the user to search for interns based on several different categories and fields. In hence, making it easier to find a count of interns matching a set of criteria. The KSC office of education is the primary users of KITS, their job is to recruit interns year-round. As a secondary goal, each user will be able to generate a report of their searches onto a portable document format (PDF) me. The results of each search will be set to a limited amount per page. This site will be used for Kennedy Space Center internal purposes only. After the implementations are done, a visual walk through using screen shots will be used to guide the users through all of the different scenarios that are likely to occur when the users are navigating through the site. In addition, a demo of the site will be presented to the KSC Office of Education. JavaScript and JQuery are the languages that will focus on the functionality of the implementation. Hyper Text Markup Language will be used to form the foundation for the body structure of the website. Ruby will be the programming language used to elevate the prototype to a dynamic website and enable the programmer to finish with in an efficient time frame. Cascading Style Sheet will be the language used for the design and styling purposes. Rails is the framework that the new website will be built upon. By default, the database will be managed by Sequel Lite (SQLite). All users will need to be granted special privileges in order to use the site.

Johnson, Jamie E.↗
DOE OSTI2020

Tight-Binding-Based Method for Simulations of Complex Materials with Accompanying Database

The NRL-Tight-Binding (NRL-TB) method has been applied successfully to many monatomic, binary, and a few ternary systems. The method consists of a fit to Density Functional Theory (DFT) results and has transferability beyond the fitted DFT database including performing tight-binding molecular dynamics simulations. We are working on a new website with a detailed guide of how to use the method in performing the fit to DFT results (Fitting Code) and obtaining non-orthogonal TB parameters expressed in a polynomial form as environment-dependent Slater-Koster parameters (on-site terms), and neighbor distance-dependent Hamiltonian and Overlap terms. These parameters are then used in a Static Code to verify or make predictions for large systems often beyond the computational capabilities of standard DFT codes. Our starting point was a website developed at NRL some years ago which NRL no longer supports. We have now been augmenting that website with new examples of expanding the original capabilities of the method such as incorporating in the codes f-electron states. Our website (esd.cos.gmu.edu/tb) contains two separate branches: One named NRL-TB with the full documentation of the method including source codes and examples. The other branch, named ESD-dB, is a library of electronic structure calculations for all the monatomic elements (a subset of the elements also found in a recent book by the author of this proposal. See reference 22) and an approximately 700 hundred compounds in specific crystal structures. We discuss below the progress made so far in improving and expanding the capabilities of our TB method and the plans for further extensions of our approach.

36 MATERIALS SCIENCE↗
NASA NTRSDate not supplied

Usage-Based Discovery of Earth Observations

Most providers of Earth Observation data enable search via dataset characteristics, (e.g., quantity being measured, instrument, location, and time). However, the Earth Science Information Partners Federation (ESIP) is attempting to improve dataset discovery by capturing information on how datasets are used. At a usage-based discovery hackfest at the July 2020 ESIP Summer Meeting, participants pooled their collective skills to implement a prototype based on the connections between datasets and data usage, which can reveal unanticipated patterns in dataset connectivity that are not apparent through traditional approaches. A survey of natural hazards websites, focusing on hydrology-related hazards such as floods and hydrology datasets such as rainfall, illustrated the difficulty of gleaning which dataset was actually used and how it was accessed. This difficulty highlights the need for greater transparency on dataset usage in website design. An application wireframe for a usage-based discovery database was conceptualized as a tool to help applications data specialists rapidly assemble a fit-for-purpose website as part of a disaster response, where customer feedback was integral to the manner in which the website would be developed and delivered. Capturing connections among datasets and instances of usage, either for research or applications, could help users identify datasets with a proven track record of utility or those that have been supplanted by more accurate and(or) precise representations. It may also help Earth Observation providers maximize returns on investments in data services. Social discovery, i.e, following discovery paths laid down by previous users of the data, could be a critical tool for improving the timeliness and applicability of dataset delivery at times and in circumstances where practitioners don’t have the capacity to evaluate the deluge of datasets that are returned by today’s search tools.

search↗
DOE OSTI2024

ComStock™ 2024 Release 1 [SWR-19-33 and SWR-20-32]

ComStock™ is an NREL model of the U.S. commercial building stock. The model takes some building characteristics from the U.S. Department of Energy's (DOE's) Commercial Prototype Building Models and Commercial Reference Building. However, unlike many other building stock models, ComStock also combines these with a variety of additional public- and private-sector data sets. Collectively, this information provides high-fidelity building stock representation with a realistic diversity of building characteristics. This repository contains the source code used to build and execute ComStock models, including upgrade scenarios. In addition, the sampling of buildings characteristics used for the initial ComStock (V1.0) release is provided. The ComStock model is under active calibration and development, which is publicly visible on this repository. Execution of the ComStock workflow is managed through the buildstockbatch repository, a shared asset of ResStock™ and ComStock™ , specifically developed to scale to execution of tens of millions of simulations through multiple infrastructure providers. The dataset output from the initial ComStock (V1.0) release can be found at the accompanying ComStock data viewer website and additional information about ComStock found on the NREL Buildings Website. For more details about ongoing model development please consult the End Use Load Profiles website. ComStock is a direct result of the NREL residential stock modeling tool ResStock™ (recipient of a R&D100 award) and was inspired by the high-fidelity solar & storage adoption model dGen™. Additionally, this tool would not be possible without the decades of work undertaken by the OpenStudio® and EnergyPlus® visionaries and contributors, significant funding, feedback and support from the Los Angeles Department of Water and Power, and the Department of Energy's Building Technology Office ongoing support of and investment in building energy modeling software. is an analytic methodology for modeling the energy usage of the commercial building stock within the United States of America. The commercial building stock is represented through a sampling of complex probabilistic distributions of various features of interest for modeling energy usage within commercial buildings. Each sample from these distributions is converted into a building energy model based on the features of that specific sample. Each building energy model can be simulated as is, but additional changes can be made to the model through addition of energy conservation measures, component faults, or other desired alterations. The results of the simulations are then processed to provide insights for various stakeholders, including but not limited to policy makers, engineers, and marketers.

Horsey, Henry↗
DOE OSTI2026

Retrofit Energy Analysis and Central Thermal modeling (REACT) v1.0

REACT is a website designed to simplify the analysis and decision-making process for retrofitting existing central plant heating and cooling systems with advanced heat pump technologies. The tool evaluates the technical and economic viability of replacing traditional boilers with various options including water-to-water or air-to-water heat pumps, which can provide efficient and lower-cost heating and cooling. It allows users to compare current central plant configurations with retrofit scenarios, assessing energy consumption, life-cycle costs, and environmental impact. Retrofitting traditional boiler and chiller systems with water-to-water or air-to-water heat pumps can significantly reduce energy consumption and lower lifecycle costs. The REACT provides: User-Friendly Tools: A user friendly web interface for quick, intuitive analysis accessible to non-experts. Advanced Modeling: A Python-powered engine for detailed parametric studies, optimization, and research applications. Comprehensive Analysis: Lifecycle cost evaluation, energy consumption modeling, and environmental impact assessment. Visual Insights: A variety of plots to visualize system performance and design trade-offs. The engine for the website (REACT) bases on several Python libraries, and the website will be hosted on an ETA server.

Kim, Donghun [Lawrence Berkeley National Laborator↗
DOE OSTI2025

BuildingSync® v.2.7.0 (released 9.11.2025) [SWR-18-28]

BuildingSync® is a building data exchange schema to better enable integration between software tools and building data workflows. The schema's original use case was focused on commercial building energy audits; however, several additional use cases have been realized including building energy modeling and more high-level generic building data exchange. Version 2.7.0 adds new elements for file attachment feature and FederalBuilding, and generalizes usage of Optional Elements (e.g. EquipmentCondition, EquipmentID) to all assets/systems. BuildingSync helps streamline the data exchange process, improving the value of the data, minimizing duplication of effort for subsequent building data collection efforts (including audits), and facilitating the achievement of greater energy efficiency. This in done in part by standardizing on (a) reporting audits in an electronic format, (b) tracking proposed, implemented, and discarded energy conservation measures, and (c) storing building characteristics (at multiple levels) for audits, benchmarking, and building energy analysis. BuildingSync has several documents and tools available to help users understand how to best leverage BuildingSync. The list below are only a subset of the resources available. If new resources are discovered, then feel free to create a new pull request with the additions. Generic BuildingSync information is available on the DOE website and the project website. BuildingSync Examples - These examples are kept up to date and show a wide range of implementations. Any new update to BuildingSync is required to pass validation on these example files. BuildingSync Use Case Validator allows for users to determine if their instance complies with a specific use case for BuildingSync by checking if the required elements are implemented in an uploaded instance. An API is also provided for automated integration into other tools. Also, the website contains an easy way to view the entirety of the schema and how elements relate to the Building Exchange Data Exchange Specification. The Validator is open sourced here Use Case TestSuite provides a Python package for easier generation of BuildingSync use cases. BuildingSync use cases depend on the generation of schematron documents, which is time-consuming and difficult to implement well. The TestSuite allows users to define a use case using a more palatable CSV template, which it then turns into a Schematron document. The source code is available here. BuildingSync to OpenStudio/EnergyPlus. The translator is open sourced here. This project will translate a Level 1 (and partial Level 2) ASHRAE Energy Audit to a fully defined OpenStudio and EnergyPlus model. This project is in early Beta testing and any feedback is welcome!

Long, Nicholas [National Renewable Energy Lab. (NR↗
DOE OSTI2022

Lawrence Livermore National Laboratory Environmental Report 2021

The purposes of the Lawrence Livermore National Laboratory Environmental Report 2021 are to record Lawrence Livermore National Laboratory’s (LLNL’s) compliance with environmental standards and requirements, describe LLNL’s environmental protection and remediation programs, and present the results of environmental monitoring at the two LLNL sites—the Livermore Site and Site 300. The report is prepared for the U.S. Department of Energy (DOE) by LLNL’s Environmental Functional Area. Submittal of the report satisfies requirements under DOE Order 231.1B, “Environment, Safety and Health Reporting,” and DOE Order 458.1, “Radiation Protection of the Public and Environment.” The report is distributed electronically and is available at https://saer.llnl.gov/, the website for the LLNL annual environmental report. Previous LLNL annual environmental reports beginning with 1994 are also on the website. Some references in the electronic report text are underlined, which indicates that they are clickable links. Clicking on one of these links will open the related document, data workbook, or website. Sampling location maps throughout this report were created using ArcGIS® software by Esri. The report begins with an executive summary, which provides the purpose of the report and an overview of LLNL’s compliance and monitoring results. The first three chapters provide background information: Chapter 1 is an overview of the location, meteorology, and hydrogeology of the two LLNL sites; Chapter 2 is a summary of LLNL’s compliance with environmental regulations; and Chapter 3 is a description of LLNL’s environmental programs with an emphasis on the Environmental Management System including pollution prevention. The majority of the report covers LLNL’s environmental monitoring programs and monitoring data for 2021: effluent and ambient air monitoring and dose assessment (Chapter 4); waters, including wastewater, storm water runoff, surface water, rain, and groundwater (Chapter 5); and terrestrial, including soil, sediment, vegetation, foodstuff, ambient radiation, and special status wildlife and plants (Chapter 6). The remaining two chapters discuss LLNL’s groundwater remediation program (Chapter 7), and quality assurance for the environmental monitoring programs (Chapter 8). Complete monitoring data, which are summarized in the body of the report, are provided in Appendix A. The report uses Système International units, consistent with the federal Metric Conversion Act of 1975 and Executive Order 12770, “Metric Usage in Federal Government Programs” (1991). For ease of comparison to environmental reports issued prior to 1991, dose values and many radiological measurements are given in both metric and U.S. customary units. A conversion table is provided in the glossary. The report is the responsibility of LLNL’s Environmental Functional Area. Monitoring data were obtained through the combined efforts of the Environmental Functional Area; Environmental Restoration Department; Physical and Life Sciences Environmental Monitoring Radiological Laboratory; and the Radiation Protection Functional Area.

54 ENVIRONMENTAL SCIENCES↗
DOE OSTI2024

Study of Electric Vehicle Range Loss Associated with Replacement Tires

The FuelEconomy.Gov website has become a trusted source for consumers to find information pertaining to fuel economy and fuel-efficient vehicles. As electric vehicles are an increasingly important part of the light-duty fleet in the U.S., there is a need to expand the website content that is targeted to electric vehicle (EV) owners. This report addresses a concern about which several anecdotal reports have come to the attention of the website support staff. Specifically, some EV owners have observed a sudden, noticeable decrease in their all-electric range when they replace the tires that came with their vehicle when it was new. This change has reportedly led some owners to take their vehicles to the dealership service department out of concern that something had gone wrong with the vehicle.

33 ADVANCED PROPULSION SYSTEMS↗
DOE OSTI2024

Dynamic and Responsive Distributed Energy Resource Education Solutions for Building, Fire, and Safety Department Officials (Final Technical Report)

From April 2021 through March 2024, the Interstate Renewable Energy Council (IREC) led a collaborative project to develop a free online clearinghouse of educational resources about solar photovoltaics (PV), energy storage systems (ESS), electric vehicle supply equipment (EVSE), and grid-interactive efficient building (GEB) technologies. Two websites—the Clean Energy Clearinghouse and CleanEnergyTraining.org—housed over 70 educational resources. Over the course of the three-year project, 154,272 unique visitors accessed the learning materials. Learner feedback was overwhelmingly positive. Even through the end of the project, there was sustained demand for education and communication. A primary innovation of the project was to drive multiple complementary audiences to the same place. Building owners, designers, installation contractors and developers, authorities having jurisdiction (AHJs), and fire service personnel all benefit from a shared understanding of clean energy technologies, including safety and code-related requirements. When considering the impact on the target audience, the project team worked with partners and advisors to inform resource creation and delivery in such a way as to address key motivational factors of the target audience and compel each user to seek additional information on the topic and return to the Clean Energy Clearinghouse website as their central location for more information. Resources were intentionally developed to be concise—five to 15 minutes—and accessible, meaning not overly technical. Providing basic information demystified the technologies and invited the professional to explore additional learning opportunities. Awardee and partner collaboration was key to project success. IREC facilitated collaboration among the other Topic 2 awardees, Southface and New Buildings Institute (NBI). The three awardees shared relevant information gained through discovery and validation questionnaires that informed product development and reduced duplication of effort by coordinating the development of complementary, and not competing, educational resources. Inspired by this collaboration, IREC brought on additional partners even in the final year of the project. Five regional energy efficiency organizations were part of the project, which expanded the connection between efficiency and distributed energy resources. We also included resources on the Clearinghouse that were developed through other federally funded projects, such as the Buildings Energy Efficiency Frontiers & Innovation Technologies (BENEFIT) program. The website was developed with the learner in mind, and not solely the funding source. Feedback from stakeholders throughout the project, and especially in its final year, indicated the need for continued education and facilitated communication among stakeholders to further the safe and widespread adoption of clean energy.

14 SOLAR ENERGY↗
DOE OSTI2024

PV Performance Modeling and Stakeholder Engagement (Final Technical Report)

This core capability project’s objective is to increase the value of photovoltaic (PV) performance models by improving their functionality, demonstrating, and quantifying their validity, and offering a wide range of stakeholder engagement opportunities. In FY22-24, we developed new and improved modeling algorithms and functions to represent PV performance more accurately in a variety of environments and conditions. The “Model parameter toolkit” was developed and includes functions to translate between different module temperature models, incidence angle modifier models, and single-diode models. A new modeling capability named “PV Atlas” was also developed leveraging Sandia’s High Performance Computing resources. This capability allows us to investigate several questions and provide climate-specific best practices and geographic data files; all these are hosted on an interactive website on Sandia’s GitHub and can be used for training, system optimization, or to provide best practices for uncertainty reduction. For model validation, we published high-quality PV performance, and weather data; these data are well documented, filtered, and processed for quality and include examples on how to run PV simulations. We also developed well documented, standardized methods for validating PV models and ran independent model validation and 2 blind modeling intercomparisons engaging with 49 organizations from 17 countries. We co-led and contributed to a growing, well documented and maintained suite of open-source functions for PV modeling (i.e., the pvlib-python) and we outreached to the PV modeling stakeholders via the PVPMC workshops and web resources. In addition, this project supported US representation and leadership for the International Energy Agency (IEA) PVPS Task 13; specifically, members of our team led and supported 3 subtasks on: 1) Best practices for the optimization of bifacial photovoltaic tracking, 2) Extreme weather events and their multiple impact on PV power plants: Risks, failure mechanisms and mitigation strategies, and 3) Best practice guidelines for the use of economic and technical Key Performance Indicators (KPIs). This project resulted in the publications of 14 peer reviewed journal papers, 37 conference presentations, 6 SAND reports, 5 public datasets and 6 new webpages on the PVPMC website. It supported the release of 13 pvlib-python versions where 28 enhancements were from this PV Performance Modeling project. We co-organized 5 PVPMC workshops in FY22-24 with the participation of 214 unique institutions and around 700 participants. The PVPMC website was redesigned, and its reliability was improved; it receives over 50,000 visitors/year from 202 unique countries.

14 SOLAR ENERGY↗
DOE OSTI2022

2022 Annual Technology Baseline (ATB) Cost and Performance Data for Electricity Generation Technologies

These data provide the 2022 update of the Electricity Annual Technology Baseline (ATB). Starting in 2015 NREL has presented the ATB, consisting of detailed cost and performance data, both current and projected, for electricity generation and storage technologies. The ATB products now include data (Excel workbook, Tableau workbooks, and structured summary csv files), as well as documentation and user engagement via a website, presentation, and webinar. Starting in 2021, the data are cloud optimized and provided in the OEDI data lake. The data for 2015 - 2020 are can be found on the NREL Data Search Page. The website documentation can be found on the ATB Website.

Array↗
DOE OSTI2023

2023 Annual Technology Baseline (ATB) Cost and Performance Data for Electricity Generation Technologies

These data provide the 2023 update of the Electricity Annual Technology Baseline (ATB). Starting in 2015 NREL has presented the ATB, consisting of detailed cost and performance data, both current and projected, for electricity generation and storage technologies. The ATB products now include data (Excel workbook, Tableau workbooks, and structured summary csv files), as well as documentation and user engagement via a website, presentation, and webinar. Starting in 2021, the data are cloud optimized and provided in the OEDI data lake. The data for 2015 - 2020 are can be found on the NREL Data Search Page. The website documentation can be found on the ATB Website.

Array↗
DOE OSTI2024

2024 Annual Technology Baseline (ATB) Cost and Performance Data for Electricity Generation Technologies

These data provide the 2024 update of the Electricity Annual Technology Baseline (ATB). Starting in 2015 NREL has presented the ATB, consisting of detailed cost and performance data, both current and projected, for electricity generation and storage technologies. The ATB products now include data (Excel workbook, Tableau workbooks, and structured summary csv files), as well as documentation and user engagement via a website, presentation, and webinar. Starting in 2021, the data are cloud optimized and provided in the OEDI data lake. The data for 2015 - 2020 are can be found on the NREL Data Search Page. The website documentation can be found on the ATB Website.

Array↗
NASA NTRS1999

Reconnaissance of the Nearby Stars

Accomplishments by the PI during this grant period include: 1. Creating, enhancing, and testing the NStars Database website. During the spring and summer of 1999, the PI performed roughly a dozen extensive "stress tests" of the website. Each test included checking data for individual stars and conducting searches that produced lists of stars from the Database to verify that each entry was correct. In the process, errors were discovered and rectified before the website was made public in July 1999. 2. "Advertising" NStars as a Project to astronomers worldwide. 3. Providing data that has been incorporated into the NStars Database. 4. Observations in Support of the NStars Project.

Henry, Todd↗
NASA NTRS2003

Just being on the Internet is Old News

E-Gov is an idea that is very popular these days. Many government agencies are adopting electronic information technology to improve both their internal and external capabilities to communicate with stakeholders and customers. This is an area where the Internet offers huge improvements in responsiveness. Unfortunately, Internet outreach traditionally has not been a budget area that received strong support in most agencies. Today, almost every government agency has some Internet presence: some extensive; others minimal. However, if you really want to reach your stakeholders and customers, just putting information out is not enough to assure it is useful. The most effective outreach sites are those that have moved beyond first generation static designs and concepts to newer communications approaches that stress two-way communication and collection and analysis of customer-oriented performance metrics. This talk discusses a few basic concepts in customer/stakeholder interaction as practiced by the very successful NASA family of websites, Science@NASA. Started 7 years ago as a single website, focusing on the science output of the Space Science Lab at NASA's Marshall Space Flight Center, Science@NASA in 2002 consisted of 6 websites with 450,000 subscribers and garnered over 700 million hits (approx. 64 million visits) in 2002 plus 3 international awards in the past 3 years. Focused content, tying presentation techniques to advanced communications concepts, managing and soliciting subscribers lists, automatic collection of performance metrics, soliciting and responding to customer feedback, and subscriber surveys are among the topics to be discussed. The successful NASAKids Club and the interactivity offered to children will also be covered. The attempt to make the customer/stakeholder DO SOMETHING is critical to our success.

Koczor, Ronald J.↗