Organizational communication.
Communication in large organizations, describing internal communication model
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Communication in large organizations, describing internal communication model
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This report has been developed by the National Aeronautics and Space Administration (NASA) ESMD Risk and Knowledge Management team. This document provides a point-in-time, cumulative, summary of key lessons learned derived from the official Columbia Accident Investigation Board (CAIB). Lessons learned invariably address challenges and risks and the way in which these areas have been addressed. Accordingly the risk management thread is woven throughout the document. This report is accompanied by a video that will be sent at request
Recent advancements in Large Language Models (LLMs) based on Transformer architectures have significantly improved capabilities in natural language processing and generation. However, deploying LLMs for inter-organizational communication poses challenges, in ensuring privacy and facilitating effective collaboration. This paper introduces a novel decentralized inference meta-agent chatbot that leverages privacy-aware Retrieval-Augmented Generation (RAG)-enabled LLMs for collaborative AI communication across organizations. Built on Microsoft’s Autogen, the platform enables LLMs to autonomously refine responses, enhancing accuracy and relevance. It incorporates advanced hallucination mitigation techniques using Uptrain and a privacy-focused RAG framework that employs synthetic document generation to protect sensitive information. Comprehensive evaluations demonstrate the platform’s effectiveness in maintaining contextual relevance and stringent privacy standards, effectively addressing critical challenges in LLM-enhanced collaborative AI communication. This work represents a significant step toward secure and efficient inter-organizational collaboration using advanced generative AI technologies.
With over two dozen missions since the first in 1986, the Hitchhiker project has a reputation for providing quick-reaction, low-cost flight services for Shuttle Small Payloads Project (SSPP) customers. Despite the successes, several potential improvements in customer payload integration and test (I&T) deserve consideration. This paper presents suggestions to Hitchhiker customers on how to help make the I&T process run smoother. Included are: customer requirements and interface definition, pre-integration test and evaluation, configuration management, I&T overview and planning, problem mitigation, and organizational communication. In this era of limited flight opportunities and new ISO-based requirements, issues such as these have become more important than ever.
This paper provides a technical overview of Integrated System Health Engineering and Management (ISHEM). We define ISHEM as "the paper provides a techniques, and technologies used to design, analyze, build, verify, and operate a system to prevent faults and/or minimize their effects." This includes design and manufacturing techniques as well operational and managerial methods. ISHEM is not a "purely technical issue" as it also involves and must account for organizational, communicative, and cognitive f&ms of humans as social beings and as individuals. Thus the paper will discuss in more detail why all of these elements, h m the technical to the cognitive and social, are necessary to build dependable human-machine systems. The paper outlines a functional homework and architecture for ISHEM operations, describes the processes needed to implement ISHEM in the system life-cycle, and provides a theoretical framework to understand the relationship between the different aspects of the discipline. It then derives from these and the social and cognitive bases a set of design and operational principles for ISHEM.
The current activities in the National Aeronautics and Space Administration Nondestructive Evaluation (NDE) Program are presented. The topics covered include organizational communications, orbital weld inspection, electric field imaging, fracture critical probability of detection validation, monitoring of thermal protection systems, physical and document standards, image quality indicators, integrity of composite pressure vessels, and NDE for additively manufactured components.
The design of large-scale complex engineered systems (LaCES) such as an aircraft is inherently interdisciplinary. Multiple engineering disciplines, drawing from a team of hundreds to thousands of engineers and scientists, are woven together throughout the research, development, and systems engineering processes to realize one system. Though research and development (R&D) is typically focused in single disciplines, the interdependencies involved in LaCES require interdisciplinary R&D efforts. This study investigates the interdisciplinary interactions that take place during the R&D and early conceptual design phases in the design of LaCES. Our theoretical framework is informed by both engineering practices and social science research on complex organizations. This paper provides preliminary perspective on some of the organizational influences on interdisciplinary interactions based on organization theory (specifically sensemaking), data from a survey of LaCES experts, and the authors experience in the research and design. The analysis reveals couplings between the engineered system and the organization that creates it. Survey respondents noted the importance of interdisciplinary interactions and their significant benefit to the engineered system, such as innovation and problem mitigation. Substantial obstacles to interdisciplinarity are uncovered beyond engineering that include communication and organizational challenges. Addressing these challenges may ultimately foster greater efficiencies in the design and development of LaCES and improved system performance by assisting with the collective integration of interdependent knowledge bases early in the R&D effort. This research suggests that organizational and human dynamics heavily influence and even constrain the engineering effort for large-scale complex systems.
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NASA's mandate is to take risks to got into space while applying its best knowledge. NASA's knowledge is the result of scientific insights from research, engineering wisdom from experience, project management skills, safety and team consciousness and institutional support and collaboration. This presentation highlights NASA's organizational knowledge, communication and growth efforts.
This paper will discuss the drawbacks and risks of the current documentation paradigm, how Document QuickStart improves on that process and ultimately how this stream-lined approach will reduce risk and costs to the next generation of Flight Projects at JPL
Analogous experience is often instructive when attempting to understand human behavior in extreme environments. The current paper refers to the experiences of polar explorers and remote duty personnel to help identify the factors that influence individual and team performance when small groups are isolated and confined for long durations. The principal factors discussed include organizational structure, intracrew communications, interpersonal relations, leadership style, personnel selection, and training. Behavioral implications also are addressed for the design of procedures and equipment to facilitate sustained individual and group performance under conditions of isolation and confinement. To be consistent with the theme of the symposium, this paper emphasizes the crew requirements for an international expedition to Mars.
Human factors is a critical discipline for human spaceflight. Nearly every human factors research area is relevant to space exploration -- from the ergonomics of hand tools used by astronauts, to the displays and controls of a spacecraft cockpit or mission control workstation, to levels of automation designed into rovers on Mars, to organizational issues of communication between crew and ground. This chapter focuses more on the ways in which the space environment (especially altered gravity and the isolated and confined nature of long-duration spaceflight) affects crew performance, and thus has specific novel implications for human factors research and practice. We focus on four aspects of human performance: neurovestibular integration, motor control and musculo-skeletal effects, cognitive effects, and behavioral health. We also provide a sampler of recent human factors studies from NASA.
Along with the Red and Blue Teams commissioned by the NASA Administrator in 1992, NASA's Associate Administrator for Space Communications commissioned a Blue Team to review the Office of Space Communications (Code O) Core Program and determine how the program could be conducted faster, better, and cheaper. Since there was no corresponding Red Team for the Code O Blue Team, the Blue Team assumed a Red Team independent attitude and challenged the status quo, including current work processes, functional distinctions, interfaces, and information flow, as well as traditional management and system development practices. The Blue Team's unconstrained, non-parochial, and imaginative look at NASA's space communications program produced a simplified representation of the space communications infrastructure that transcends organizational and functional boundaries, in addition to existing systems and facilities. Further, the Blue Team adapted the 'faster, better, cheaper' charter to be relevant to the multi-mission, continuous nature of the space communications program and to serve as a gauge for improving customer services concurrent with achieving more efficient operations and infrastructure life cycle economies. This simplified representation, together with the adapted metrics, offers a future view and process model for reengineering NASA's space communications to remain viable in a constrained fiscal environment. Code O remains firm in its commitment to improve productivity, effectiveness, and efficiency. In October 1992, the Associate Administrator reconstituted the Blue Team as the Code O Success Team (COST) to serve as a catalyst for change. In this paper, the COST presents the chronicle and significance of the simplified representation and adapted metrics, and their application during the FY 1993-1994 activities.
The empirical study described in this paper addresses the issue of communication among members of a software development organization. The independent variables are various attributes of organizational structure. The dependent variable is the effort spent on sharing information which is required by the software development process in use. The research questions upon which the study is based ask whether or not these attributes of organizational structure have an effect on the amount of communication effort expended. In addition, there are a number of blocking variables which have been identified. These are used to account for factors other than organizational structure which may have an effect on communication effort. The study uses both quantitative and qualitative methods for data collection and analysis. These methods include participant observation, structured interviews, and graphical data presentation. The results of this study indicate that several attributes of organizational structure do affect communication effort, but not in a simple, straightforward way. In particular, the distances between communicators in the reporting structure of the organization, as well as in the physical layout of offices, affects how quickly they can share needed information, especially during meetings. These results provide a better understanding of how organizational structure helps or hinders communication in software development.
Human collaboration in distributed knowledge sharing groups depends on the functionality of information and communication technologies (ICT) to support performance. Since many of these dynamic environments are constrained by time limits, knowledge must be shared efficiently by adapting the level of information detail to the specific situation. This paper focuses on the process of knowledge and context sharing with and without mediation by ICT, as well as issues to be resolved when determining appropriate ICT channels. Both technology-rich and non-technology examples are discussed.
Modern Systems Engineering activities for robotic science missions face increased complexity due to evolving measurement requirements, increased collaboration amongst stakeholders and increased collaboration between human and robotic systems. While NASA has employed standard process frameworks for project management and systems engineering for years, it has not yet established an architecture framework (AF) by which its mission systems are described. While an architecture framework is not a necessary component of an organization's operations, the value of a specified AF greatly enhances an organization's ability to define systems consistently and aid in communication across project and organizational boundaries. The current effort identifies an approach to establishing a Space Mission Architecture Framework (SMAF), an AF with roots in ISO 42010 (Systems and Software Engineering-Architecture Description), NASA Procedural Requirements (NPR) 7120.5 (NASA Space Flight Program and Project Management Requirements) and 7123.1B (NASA Systems Engineering Processes and Requirements). The heart of the AF lies in its viewpoints and work products, artifacts that represent a set of information from the viewpoint of a particular stakeholder. This effort articulates the needs, goals and objectives that the SMAF addresses, as well as the approach to creating the framework and establishing the various work products. A full set of work products, sufficient to satisfy the Mission System reporting requirements of NPR 7120/7123 at Key Decision Point (KDP) A is identified in this paper.